Legal
Privacy policy.
Last updated: August 24, 2026
1. Information we collect
We collect information you provide directly, such as when you fill out our contact form (name, company, email, phone, project details). We also collect usage data through analytics tools.
2. How we use your information
We use your information to respond to enquiries, provide our services, and improve our website. We do not sell your personal information to third parties.
3. Information sharing
We may share your information with trusted service providers who assist in operating our website and delivering our services, subject to confidentiality agreements.
4. Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing services and complying with legal obligations.
5. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings.
6. Session recordings and analytics
We use session recording and analytics tools to capture and replay anonymised user sessions on our website (including pages viewed, clicks, mouse movements, scrolls, and device or browser information). This helps us understand how visitors interact with our site, identify usability issues, and improve performance. Sensitive input fields (such as passwords and payment details) are automatically masked. Recordings are stored securely by our analytics provider and retained only for as long as necessary for these purposes. You can opt out at any time by contacting us at support@creatorconcepts.co.uk.
7. Data security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, or destruction.
8. Your rights
You may have rights to access, correct, delete, or restrict processing of your personal information. Contact us at support@creatorconcepts.co.uk to exercise these rights.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy with an updated date.
10. Contact us
For questions about this Privacy Policy, please contact us at support@creatorconcepts.co.uk.