Privacy Policy

CreatorConcepts Limited
Company Number: 10794279
Registered Office: 128 City Road, London, EC1V 2NX

Effective Date: 28th November 2024

CreatorConcepts Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, or otherwise interact with us.

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1. Information We Collect

We may collect and process the following types of personal data:

• Information you provide: When you contact us, sign up for our services, or provide information during the course of a project, we may collect your name, email address, phone number, billing information, and any other data you choose to share.
• Automatically collected information: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, and website usage information through cookies or similar tracking technologies.
• Project-related information: Any content, materials, or data you provide for the purpose of app development, website design, or other services.

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2. How We Use Your Information

We use your personal data for the following purposes:

• To provide the services you request, including app development, website design, branding, and mentorship.
• To communicate with you, including responding to inquiries, sending updates, and providing customer support.
• To process payments and manage billing.
• To personalise your experience on our website and improve our services.
• To comply with legal obligations or enforce our terms and conditions.

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3. Legal Basis for Processing

We process your personal data on the following bases:

• Performance of a contract: To provide you with the services you have requested.
• Consent: When you provide us with specific permission (e.g., signing up for a newsletter).
• Legitimate interests: To improve our services, communicate with clients, and ensure website security.
• Legal obligations: To comply with laws and regulations.

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4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Service providers and subcontractors: To assist in delivering our services, such as hosting providers or payment processors.
• Legal or regulatory authorities: If required to comply with applicable laws or enforce our legal rights.
• Professional advisors: Such as accountants or lawyers, as necessary for legitimate business purposes.

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5. Data Retention

We will retain your personal data only as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. If you wish to have your personal data deleted, you can contact us using the details below.

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6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Erasure: Request that we delete your personal data.
• Restriction: Request that we limit processing of your data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us at support@creatorconcepts.co.uk. We may request additional information to verify your identity.

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7. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of third-party websites before providing any personal data.

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10. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will endeavour to ensure appropriate safeguards are in place to protect your data.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be updated accordingly. Please review this policy periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@creatorconcepts.co.uk
Address: 128 City Road, London, EC1V 2NX

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